Compact project snapshot
- Gem Team is a secure Corporate Messenger that replaces fragmented B2B tools with one secure B2B communication platform.
- Brings together chat, voice calls, video calls, file sharing and real time collaboration in a single application.
- Built on a security first architecture with ISO 27001 aligned processes and infrastructure designed for mission critical communication.
- Offers full on premise deployment and secure cloud hosting with strict data sovereignty controls.
- Adds an intelligence layer based on AI assistants, LLM and ML infrastructure, RAG and multi agent systems.
Contact
- Michael Jordan, CIO
- Phone: +974 4423 1111
- Gem Team Site: https://gem.team/
Why look beyond Microsoft Teams, Slack and Google Chat
Many enterprises rely on Microsoft Teams, Slack and Google Chat for everyday collaboration. These tools are effective for basic team messaging but often leave gaps in security, hosting control and resilience. They are primarily cloud only services, which limits how much control organizations have over storage, routing and deletion of their B2B messaging data.
Gem Team was created in response to these gaps. The project identifies fragmented and insecure B2B communication platforms as a core problem and offers a unified, secure alternative. Instead of mixing several messengers and add ons, organizations get one Corporate Messenger designed from the start for regulated, high stakes communication.
What Gem Team Corporate Messenger actually does
Gem Team is presented as one app for all team communication needs. Gem Team is a business messenger that combines messaging, collaboration and task oriented workflows inside a single interface. Teams move daily work into channels and chats, and do not have to jump between multiple products.
Key capabilities include:
- Direct and group chats for projects, departments and cross functional teams.
- Voice calls, voice messages and video calls for quick decisions and formal meetings.
- File sharing and real time collaboration so content stays next to the discussions that shape it.
- Video conferencing for up to 300 participants with screen sharing, call recording and moderation tools.
- Smart messaging features such as real time status, message editing and delivery confirmation.
The interface follows a modern messenger style that will feel familiar to users of WhatsApp or Telegram, which keeps onboarding effort low.
How Gem Team compares to Microsoft Teams, Slack and Google Chat
In the provided comparison, Gem Team, Microsoft Teams, Slack and Google Chat all appear as team communication tools, but with important differences.
Gem Team offers:
- Customization by request and organization profiles.
- Full support for voice calls, voice messages and video calls inside a single Corporate Messenger.
- Around 300 video participants per meeting with recording included.
- Unlimited history and file storage by design.
- Support available 24 or 7 depending on the selected package.
In contrast:
- Slack is listed as cloud only, with a lower maximum number of video participants and meeting recording available only for an additional fee, and file storage marked as limited.
- Google Chat is also cloud only, with video limited to about 25 participants in the table, no meeting recording and limited storage.
- Microsoft Teams appears as cloud only, with a lower maximum number of video participants and several features available only with extra licensing.
Gem Team does not aim to replace every use case for these products but positions itself as a secure B2B communication platform for organizations that rate control, resilience and security as highly as basic chat and channels.
Security and data sovereignty at the core
Security is the main design principle behind Gem Team. The platform is built around maximum data sovereignty. Each customer defines which data can be accessed, where it is stored and when it must be deleted. Data can be configured to be automatically removed from servers and end devices after a defined period, which supports internal retention rules.
Gem Team follows data protection and data avoidance principles and is ISO 27001 compliant. The Corporate Messenger accesses data only when it is necessary for the provision of the service. Metadata is anonymized and minimized wherever possible. Encryption is used at multiple layers, including encrypted transport, encrypted metadata, encrypted messages and encrypted storage.
The infrastructure is built for mission critical communication. Gem Team uses fail safe cluster servers and comprehensive backup concepts, and the data centers are certified by the Uptime Institute as Tier III for both facility and management. In the source material, Microsoft Teams is described as falling short on encryption and sensitive data protection for C level communication and research and development. Gem Team, in contrast, is presented as a business messenger that offers strong encryption and security policies for complete control, monitoring and deletion of data.
Deployment: on premise and secure cloud hosting
A key differentiator from Microsoft Teams, Slack and Google Chat is deployment flexibility. Gem Team supports both on premise deployment and secure cloud hosting. This allows organizations to keep communication data in environments they directly control, with clear governance over who can access it.
The platform uses a modern security stack:
- TLS 1.3 for transport layer encryption.
- Optional metadata shredding and IP masking.
- Granular access controls and detailed audit trails.
- Air gap deployment capability for restricted or isolated networks.
By contrast, the comparison table lists Microsoft Teams, Slack and Google Chat as cloud only products. For some organizations this is enough, but for those that require a secure B2B communication platform under direct infrastructure control, Gem Team offers options that cloud only services do not provide.
Company wide, fail safe and emergency communication
Gem Team is not only about daily messaging between office workers. It is also positioned for company wide and fail safe communication. The material notes that Microsoft Teams and Slack do not adequately address the needs of mobile employees. With Gem Team, remote and field staff use the same Business Messenger as office teams, which increases productivity and consistency.
The platform is designed to help organizations remain capable of acting during outages and attacks. Hacker incidents and interruptions of large cloud services are described as regular events. A separate, resilient Corporate Messenger like Gem Team can act as a backup solution that keeps communication flowing even when primary tools fail.
For emergency and crisis scenarios, Gem Team supports alerting and geolocation functions so companies and authorities can coordinate and respond quickly. This focus on continuity, combined with strong data sovereignty, differentiates it from general purpose team messengers.
Secure development lifecycle and engineering discipline
Security in Gem Team extends beyond runtime features into development practices. The product is built according to a Secure Software Development Lifecycle. Code security is supported through SAST, DAST, dependency scanning and secret scanners, which help identify vulnerabilities and exposed secrets early in the process.
Security testing combines automated and manual techniques, including penetration testing, checks for insecure direct object references and tests for broken access control. Access to repositories and CI or CD systems is tightly controlled, CI or CD pipelines are secured and infrastructure as code is monitored. Development transparency and auditing rely on audit logs, change tracking, regular internal architecture reviews, recurring vulnerability reviews and active security champions.
The platform is prepared for ISO 27001 certification and maintains a comprehensive security policy along with secure coding guidelines. This level of transparency and discipline reinforces the position of Gem Team as a Corporate Messenger for security conscious organizations.
AI assistants and advanced AI infrastructure
On top of messaging and security, Gem Team’s team has strong applied AI expertise. They build LLM and ML infrastructure that can run on premise or in secure cloud environments. Performance of inference is tuned to the requirements of enterprise workloads.
Embedded AI assistants can be integrated directly into the Corporate Messenger. These assistants provide contextual help, automate routine actions and support information retrieval inside chat. Standalone assistants can be built for enterprise knowledge management, customer support or internal operations.
The team also develops multi agent systems, including complex hierarchical agent orchestration for distributed reasoning, planning and task execution. Advanced Retrieval Augmented Generation (RAG) pipelines and RAG based assistants work with different data formats. Customization and fine tuning of BERT like models and large language models are combined with prompt engineering, dataset curation and careful evaluation. End to end AI product development is carried out with attention to AI governance and integration with the same secure infrastructure that underpins the secure B2B communication platform.
