A customer communications platform helps your team connect with customers using a variety of communication channels. These include email, chat, and social media.
Centralize your customer communications management (CCM) systems with a Quadient Inspire enterprise CCM solution. This SaaS software eliminates siloed workflows and reduces the need for internal IT support.
Transform Your Customer Experience Overnight
Create a human-centric experience with communications that engage and delight. Accelerate your digital transformation with a high-performance, scalable CCM solution from the world’s most trusted provider.
Inspire Evolve is the world’s most trusted customer communications management (CCM) solution, with four services – content author, front office, generate and archive – in one centralized hub. It is designed to align with today’s agile line of business leaders, giving them the power they need to design, deliver and personalize their critical communications — without straining scarce IT resources.
Consumers are demanding 24/7 access to quick, accurate support on any channel. A single misstep can derail loyalty, and churn is costly. AI-powered chatbots are an effective way to provide convenient, always-on support. They are designed to identify consumer intent, language and sentiment and can answer questions quickly and accurately. Zendesk AI, for example, is an intelligent triage tool that helps agents deflect tickets and reduce escalations. It displays insights, including customer context and related information, in the agent’s workspace.
Inspire Evolve is a High-Performance SaaS CCM Solution
Inspire Evolve is a cloud-native, SaaS CCM solution that’s designed to enable rapid delivery of communications. It eliminates legacy costs and provides a future-proofed strategy by making it easy to adapt and adjust to changes in the digital landscape.
Inspire combines four functions – content author, front office, generation and storage — in one centralized hub, freeing line of business teams from the constraints of IT processes. It enables communication designers to create communications that are personalized and delivered on preferred channels, including web portals, email, smart devices, SMS, social media and print.
The result is greater agility, lower operating costs and more control of the customer experience. Inspire Evolve also delivers a high-performance, secure environment to support scalable production. As a result, it has been positioned as a Leader in the 2022 Aspire Leaderboards for AnyPrem CCM Software and Vendor Hosted SaaS CCM. The platform’s cloud-native architecture enables rapid deployment, scalability on demand and seamless updates.
Inspire Evolve is a Future-Proof CCM Solution
Today’s customers demand personalized and relevant communications across many channels. But outdated IT systems and a lack of automation impede effective customer communications.
Inspire Evolve delivers a powerful cloud-based CCM solution that empowers line of business users to design human-centric content without the need for complex IT processes. Intelligent workflows automate processes and eliminate manual document handling, delivering speed, efficiency and brand consistency.
The future of customer communications is a secure, cloud-based platform that supports rapid enterprise transformation and empowers lines of business to design human-centric communications without the need for costly IT support. Inspire Evolve securely stores and maintains communications, ensuring that they are ready to be accessed in the moment of need.
Hosted in the Quadient Cloud, Inspire Evolve ensures that complicated recurring software upgrades are consigned to history, freeing IT teams to focus on high-value efforts that drive broader transformation programs. Inspire Evolve also supports a full range of security and compliance certifications, including HITRUST v9.1, SOC2 Type 11 and HIPAA.
Get Started Today
If you’re looking for a powerful customer communications solution that easily integrates and streamlines existing technology, helps you rapidly design personalized human-centric communications, and is available in the cloud, we can help. Inspire Evolve is part of the Quadient Inspire Suite, which includes on premise, fully SaaS and hybrid cloud solutions.
Front Office allows line-of-business users to safely edit communications that are authored in Content Author, ensuring that the correct templates are used, and that data values remain valid. Front Office also guides them on what can be individualized, so that communication personalization is accurate and consistent for every customer.
Generate On Demand is a comprehensive, SaaS management of multichannel (digital and physical) communications with maximum legal reliability. It is designed to quickly generate highly-personalized communications as and when they are required by front-line business users through a number of channels. This service is ideal for producing complex doc- uments such as monthly bank statements and utility bills.
