Monitoring is an extremely wide subject in a business setup. It’s hard to phantom everything you can monitor. But even harder is outlining what’s worth the expense and what you can ignore.
The first thing that clicks our minds when we think of monitoring is the internet. The internet is a vast, lawless expanse with a direct access route to your organization. Anyone can try hacks and attacks, and a successful hack can cause enormous damage to your company’s reputation.
Some years ago, employee monitoring was limited to only surveillance of the workplace. Along with technological advancements, better methods have emerged that incorporate more sophisticated software tools.
Internet monitoring software is easily the most effective tool to use right now. Thousands of companies now use it to track workers’ remote activities and collect and analyze an organization’s valuable data. Hands down, this is a must-have tool for your company especially if you have a remote team, and here’s why!
According to recent research, 30-40 % of employees visit non-work affiliated websites daily while at work. In return, time allocated for productive tasks is channeled to non-profitable deals hence reducing the company’s efficiency.
Employee monitoring software helps you understand how the workers operate. With this tool, you can easily track individual tasks and the time spent on each. This is a great way to realize the daily time wasted on non-beneficial activities.
Once the reports are processed and shared with your workers, it gets easier to eliminate unproductive tasks and focus more on profitable work.
Establish a pro-active IT system
Software monitoring tools come with features to protect the company and the client. Once properly set, these tools give an alert on issues that may affect your clients, enabling you to fix them before causing damage. There are significant benefits of fixing issues prior:
- Saves your firm money and time
- Prevents systems downtime
- Avoids incidences of unhappy clients
- Secures your companies’ reputation
Protect your organization from legal lawsuits & lower liability risks
In some jurisdictions, directors are liable and accountable for the actions of their workers. In this case, you need to survey and monitor your employee’s communications and activities to ensure that everything is done within the company’s codes.
Also, workers can sue your company for certain hostilities at the workplace. This may happen if they are unwittingly exposed to abusive or offensive material via the IT systems such as email harassment. By implementing internet monitoring software, you can easily limit your firm’s liability in such cases.
Prevent and monitor fraudulent activities
Internet monitoring software can help to protect your organization against fraudulent transactions and other suspicious activities. These tools enable you to track your client’s physical locations. Also, you can monitor accounts and red flag transactions like inconsistent billing information.
Some of the best tools also guide in tracking client IP addresses and alerting addresses from states pinned as fraudster bases.
Set cost expectations
Monitoring software tools implemented in your business can help you identify every ongoing task within your IT environment. This monitoring also guides you through determining which areas need upgrading or total overhauling.
That said, software tools allow you to manage your limited IT budget better and curb unexpected costs from popping up.
Reduce manual effort and maximize tech
With monitoring software tools, you’ll not only manage and detect security issues but also automatically fix them. Using guidelines and vast machine learning techniques, the software tools can interpret and respond to an application and resolve it, rather than sending a signal to the service desk when something needs attention.
They resolve the matter automatically and even borrow from a previous process, hence getting solutions more quickly and effectively as time goes.
As they automatically solve problems, monitoring software helps reduce manual efforts required from the IT supporting desk. Ultimately, your security team will have adequate time to deal with more critical and complicated issues that pose more danger to your company’s existence.
Keep records of the organization’s electronic communications
For some Firms, retention of communications and records is a legal requirement. For example, the HIPAA (Health Insurance Portability and Accountability Act) ensures all patients’ data is retained and remains confidential. In your company, keeping records is a good idea as it can help make investigations easier when the need arises.
Are you now sold on the idea of investing in internet monitoring software?
A lot is demanded from the IT department to perform more but with less. Thanks to the emergence of monitoring software tools, you can finally relieve your employees from menial tasks, save money and time and even prevent system downtime. Ultimately, your company will enjoy increased productivity, improved security, and better results.