Looking for IT support can be an exciting time. Seeking out this help carries the potential to reduce costs, boost levels of company-wide productivity, and ultimately run a more secure business.
That said, outsourcing cannot be blindly undertaken. Situations can vary, but a careful approach is generally required when selecting who to partner with and when. When you’re looking for IT support services, a few unique considerations materialise, too.
What are the types of things you should think about here? Keep reading to find out.
The Appropriate Accreditations
The IT support services you work with must be made up of top-tier specialists. There’s no room for mistakes and misjudgements regarding your tech infrastructure.
Assurances of quality come in the form of accreditations. For instance, ISO 27001 is one standard that all stakeholders highly value. The certification ensures specific standards around information security, such as:
- Compliance adherence.
- Risk assessment procedures.
- Communication, operation, and physical premises security.
- Business continuity measures (i.e. data recovery procedures).
- Incident and asset management.
As you can see, one certification can cover a lot of ground and fast-track a feeling of trust between you and your prospective IT support partner. It provides you with some much-needed assurances but also establishes the credibility and professionalism of the firm you’re dealing with.
The Need For Transparent Pricing
No reputable IT support company would spring a price on you out of nowhere. Payment is agreed upon in advance, and there’ll be no hidden costs will be lying in wait for you.
Moreover, you should look to Totality Services as an example of how payment is fair and considerate of the client. All you need to do is quickly fill in one of their forms or ring them to receive a no-obligation quote from them. Everybody has breathing space and time to truly reflect on their needs and assess them closely before signing up for anything. No stone is left unturned.
The IT support service should be highly motivated to reduce costs in your business. They won’t keep throwing in additional fees or give you any reason to doubt their pricing models. Outsourcing is highly effective for a business budget, especially considering all of the expertise you instantly gain access to at any time of day
Costs can change as your business evolves and IT needs become greater. In the unlikely event you have any uncertainties around expenses, simply ask. The IT support partners should be happy to go into detail and discuss things matter-of-factly. Expect to be enlightened quickly.
The Potential For Scalability
Ideally, your chosen IT support service will be with you for a long time. The longer your partnership lasts, the more the specialists can learn the intricacies of your IT infrastructure and know best how to protect and improve it.
Therefore, though the partnership should last for a while, it doesn’t necessarily mean that the terms of the arrangement will remain fixed over time. As your business evolves, so too may your IT support needs. The service you work with needs to respect that potential and be willing to adapt to various circumstances instantly. Through any highs or lows, their expertise will be invaluable.
Moreover, though SMEs are typically in a vulnerable and uncertain position, even they have been optimistic about their prospects for 2023. Growth may not be as far away as you think. Still, even if you don’t fully believe that your company could undergo a transformative period soon, it’s still worth keeping the scalability of IT support services in mind in mind if and when things change.
The Opinions Of Others
IT support affects more than just your business. After all, if you’re storing data from any stakeholders, they may undoubtedly be interested in who you’re choosing to protect much of it.
So, it’s worth asking questions like:
- How should you broach the topic with full-time IT staff on the payroll? If you have an IT department, they may understandably worry about their position when outsourcing occurs. You should hear their concerns and endeavour to be transparent on collaboration opportunities or cost-cutting measures.
- Do your colleagues approve of your recommended choice for IT support? Have they heard anything offputting about them from their network or in the media? Can they find a better service to consider?
- Can all parties collaborate? Your staff may need to approach the IT support service themselves to flag issues and request help. Educating them on those processes and getting feedback from their experiences will be essential.
- When should your partners know? You may have confidentiality agreements and other contractual arrangements that compel you to share the nature of your IT outsourcing needs. Depending on the nature of your collaboration, vendors and third-party services may also need to change their operations. At the very least, it’s best to be considerate.
Even if you find the perfect IT support service for you, others may not feel the same way or need time to. Keep an open mind about that, and try to be respectful of all parties involved.