Cisco Systems, known as a formidable name in the IT industry, provided another solution for consumers in the form of Webex Calling. This is a welcome addition to the public’s growing need for automation and connectivity. However, there are still questions about what Webex Calling is and how it stands out from the market.
This article will be an in-depth discussion of this service and how you can benefit from it.
What is Webex Calling?
Webex Calling, as mentioned, is a service offered by Cisco Systems. Cisco defined it as an enterprise-grade platform where organizations can stay connected. It is a cloud calling and a team collaboration solution platform molded into one, so you won’t need to switch from one platform to another when carrying out organization-level tasks.
Albeit termed as an enterprise-grade platform, the developers specify that Webex Calling is specially designed for small-scale organizations. The ultimate goal of the platform is to help with the productivity and communication of small businesses, so the members can focus on their tasks at hand.
How Does It Work?
Cisco terms Webex’s function as a cloud-based phone system. As it is cloud-based, it works across different devices as long as the Webex platform is accessible.
The great thing about this is that any Webex user can contact another Webex user even if they are outside each other’s organization. As an enterprise-grade platform, this feature is quite uncommon, but it’s definitely more than welcome to stay. This feature is essential for connecting with potential clients and collaborating with other organizations.
Speaking of collaboration, it is easily one of Webex’s main priorities. Given that it is already a cross-platform feature, Webex provides all types of communication features: video calling, audio calling, and messaging.
Additionally, the method of connecting with another user is also an easy process. You don’t need to take note of their number or any code, you can easily look them up on the platform and pull up their accounts.
Within the organization, administrators have all access to the activities logged into the platform. As such, they have control over who can have access to particular types of activities. Webex is one of the few platforms that support the automated user provisioning feature. It adds to the control and security features of the platform which makes it a top pick among top industries today.
5 Benefits for Your Organization
As mentioned, Webex calling is made for smaller-scale businesses. You might still be considering this platform along with other options. This list of benefits may convince you to choose Cisco’s Webex.
1. Cloud-Based Communication
Webex’s method of communication is its strongest suit. As a cloud-based communication platform, all users can access the platform using any device. The data you accessed through your smartphone can also be accessed using your desktop computer or tablet.
As such, communication is easier for organizations with remote workers. It also integrates well with organizations without remote workers. Cloud-based communication is still preferred because it still bridges the gap with employees or bosses who are out on business trips.
2. Easy Collaborative Tool
As mentioned earlier, Cisco’s Webex supports all types of communication methods across different devices as long as the platform is accessible.
A direct benefit that stems from this feature is obviously easy collaboration between co-workers, even with third-party members. The only boundary here is that all the members actually need to have a working Webex platform, and everything will be good to go.
As a collaborative tool, members of the meeting can share screens, videos, and files. File sharing is a distinct feature that only a few similar platforms provide.
3. Top-Notch Security
Data security is the primary concern for all businesses. A slight breach can mean profit losses, damaged reputation, and loss of customer trust. All of which are extremely hard to re-build after a data scandal breach.
On Webex, data security is hardly a concern. As one of the platform’s main features is file sharing, the developers made sure to amp up the platform’s end-to-end security measures. Webex uses end-to-end encryption which provides maximum protection from both ends.
A step up from average security measures is that the platform also provides a feature where the user can automatically wipe out the data on a compromised device. Let’s say, your work phone or laptop was stolen. To ensure that no one else can access the data on Webex, you can wipe out all the data on that device alone. Aside from that, you can also set a password on the platform.
4. Outstanding Control Over the Tool
This tool stands true as an enterprise-level communication and management platform. Users have outstanding control over who can enter into the call, who can access files, and who can receive messages.
The administrators, in particular, have access to a unique portal where they can oversee all current and previous activities of the organization members. They can easily see pain points that are often overlooked when not reported to them directly. This is one of the automated provisioning benefits that bridge the gap between the management and those on the front lines.
Automated provisioning tools, such as Webex Calling, extend control over the tool to the shift from one device to another or from one communication method to another. Users can seamlessly shift from one device to another without breaking the call or meeting. In the same manner, other members of the call won’t be disrupted if one or two members switch gadgets.