Noticing the “Your printer is in an error state” message popping up suddenly when working on something important can be frustrating. There can be several factors behind this error. Sometimes this happens because the printer is not able to detect the newly replaced brother printer cartridges. The display message shows ‘no cartridge’ even though the new cartridge is present. Another issue related to the error state could be improper colour printing. You can troubleshoot these issues once you know their source. Read the points mentioned below to know more about these issues:
- Check your network, especially the cables
Sometimes the issue is not as big as you think. Simply checking the connections of the wires with your computer can help you troubleshoot the brother printer. In case you are using a wireless device, you should see the diagnostic checking alternative. This will help you identify and fix the router issues. To ensure that the printer is connected properly, you can click on the ‘Control Panel option for Windows. Go to ‘Printers and Devices’ to check if your printer is connected to your device.
- Check if there is an ample amount of ink and paper supply
The printer shows an error message if the brother ink cartridge is empty. Therefore make sure that you have replaced the cartridge when required. Clean all the jams created because of paper clogging. Once you have cleaned the jam, make sure that you have enough amount of paper stock for printing.
- Restart your printer
Simply restarting your printer can solve printer-related issues. To restart the printer, you first need to shut down the brother printer and switch off the power supply. Once you have shut down the printer, you should remove the plug from the wall socket. Wait for some time, and then plug it back into the socket. After this, restart the printer. Even after doing this if the issue persists, you should try restarting the printers and your computer.
- Try updating your printer drivers
Printer drivers can get corrupted or outdated over time. To troubleshoot this problem on Windows, you need to click on the ‘Control Panel and select Device Manager. After this, you need to open the Print Queries folder. Among the list of devices, select your printer and right-click on it. Click on ‘Update Driver’. After this, you need to select the option for carrying out an automated search for getting the updated driver software. You can check the Brother website to find any updated driver software. You might also need to uninstall your old driver before installing a new one. However, this mostly depends on your operating system and printer model.
- Utilise the Windows troubleshooting tool
Using the windows troubleshooting tool will also help you solve brother printer problems. To achieve this, click on the Start button, and go to Settings. Click on ‘Update and Security’ and select the ‘Troubleshoot’ option. Select ‘Additional Troubleshooters’ and then the printer icon. Finally, select “Run the troubleshooter”. After going through the entire process, restart your computer and printer.
- Reset the printer to factory default settings
Resetting the printer to its original default settings can also solve printing errors. For this, you need to open the printer cover. Once you remove the cover, the ink cartridges or the toner cartridges will be visible. Stay away from the printer and turn it off and then turn it on. Then press the GO button on the printer ten times. Some models require you to press the GO button seven times. Therefore, you need to know the specification of the models first. This will help you take your printer back to its original settings and solve the brother printer issues.
- Solve the ‘No Cartridge’ issue
Sometimes, the Brother printer shows a ‘No Cartridge’ or ‘Ink Empty’ message even after you have refilled the cartridge. There can be a possibility that one of the three colour cartridges is empty. The message can be displayed because of this possibility. You need to check which one of the three cartridges is empty and change it accordingly. After this, you need to restart the printer to troubleshoot the issue.
- Solve the ‘Messy colour printing’ issue
Messy colour printing usually happens if the colour ink cartridges are not installed properly. Therefore, first, check if they are placed correctly. Along with this, check if the ink cartridges are not clogged. Organise the cartridges according to their order and reset the printer.
The above-mentioned tips will help you troubleshoot most of the printing issues. However, if you cannot solve these issues on your own, you need to get an expert’s help. You can also damage your printer if you try to solve the issues on your own, therefore, opting for professional help proves to be beneficial.
